HQ Richmond, Virginia | Virtual
My diverse professional experience has cultivated a wealth of expertise and a deep understanding of what truly drives success when Administrative excellence meets innovation and heart.
I am a Certified Reliability Leader and Strategic Executive Support Professional with 20+ years of experience keeping leaders, teams, and complex operations running smoothly in regulated, fast-paced environments, while using a community builder’s empathy. I translate chaos into clear system-using tools like CMMS, SharePoint, and Productivity suites—to organize information, streamline decisions, and protect a leader’s time, energy, and focus.
Through many rewarding years, I’ve now embraced the journey of serving as a Virtual Service Provider, Mentor, Community Connector and Social Influencer.
Specialized Proficiencies
- Project Management
- Administrative & Organizational Tasks
- Research & Reporting
- Calendar Management
- Email Management
- Google Workspace/MS365 Productivity Suites
- WordPress Updates
- AI Prompting and Support
- Facilities Coordination
Soft Skills
Interpersonal & Collaboration:
- Executive Partnership,
- Stakeholder communication,
- Emotional Intelligence,
- Cross-Functional Collaboration,
- Active Listening.
Problem Solving & Innovation:
- Critical Thinking,
- Innovation,
- Growth Mindset, Adaptability,
- Gatekeeping/Confidentiality,
- Task and Priority Management,
- Management & Organization:
Project/Task Management,
- Change Management,
- Gatekeeping/Stakeholder Management
Technical & Systems:
-
- Tech Savvy,
- Technical Writing,
- Workflow/Process Improvement
Hard Skills
Data Management:
- Master Data Management,
- Data Governance,
- Data Quality Control,
- Document Classification,
- Information Architecture
Systems:
- Microsoft 365,
- Google Workspace,
- SharePoint,
- CMMS,
- CRM
- AI Proficiency,
- Documentation and Knowledge Management.
Technical:
- Complex calendar and scheduling coordination (meetings, vendors, projects),
- Executive-ready reporting and KPI tracking,
- Technical Writing, Research and Analysis,
- Compliance/Confidential information management
Project:
- Meeting Facilitation,
- Project Management,
- Collaboration Tools (Asana, Trello, Monday.com, Notion)
Professional Experience
With 20+ years serving as an administrative professional, I’ve fostered a veritable tapestry of experiences, fueled by an unwavering commitment to serve, a keen eye for detail, and a deep-seated drive to help others grow – has equipped me with invaluable skills that make me a wealth of expertise.
Insight Global
Interim Facility Coordinator
December 2025 – April 2026
Temporary Assignment as Facility Coordinator for Cushman and Wakefield Global Operations
Role included:
Amentum
Facility Coordinator
December 2020 – August 2025
The Facilities Coordinator will be responsible for performing a variety of administrative duties such as preparing reports and presentations in Microsoft PowerPoint, updating Excel spreadsheets and Word documents as required, tracking key performance indicators (KPIs), and keeping internal documents up-to-date.
Essential Functions:
- Manage overall compliance program and SOPs documentation for contract
- Prepare reports and presentations; track key performance indicators.
- As assigned, act as a resource providing direction and training in other operational areas.
- Maintain files according to records management specifications and store and retrieve files as required.
Achievements
2022-Present
- APC Advisory Council Member for the APC Conference
2022
- Certified Reliability Leader Certification expires 06/25
Jacobs
Reliability Centered Maintenance Administrative Professional
May 2017 – December 2020
- Prepare and Facilitate Meetings, including agenda preparation and note transcription, and distribution
- Assist the RCM Team as needed, including but not limited to serving as backup for the Compliance Rep and Scheduler positions.
- Document, Implement and Manage the Asset Labeling Program
- Design and Maintain Department SharePoint Site
- Create, Document, and Maintain SOPs
Achievements
- 2020/2021- APC Advisory Council Member for the APC Conference
- 2019- Certified Reliability Leader Certification expires 06/22
- 2018-ASAP Eureka Award Finalist
- 2017 – Jacobs Technology-Altria Contract Employee of the Year
Jacobs Technology
Call Center Administrative Professional
October 2014- May 2017
- Utilize CMMS System to facilitate Work Orders
- Answer telephones, direct calls, take messages.
- Communicate with customers, vendors, and facility manager, including disseminating information, taking maintenance orders, or addressing complaints
- Compile, copy, sort, and file records of office activities, and business transactions
- Run reports as needed
URS
CFRE Operations & Planning Coordinator
April 2009-October 2014
- Evacuation Coordinator for the Facility
- Assistant to Facility Manager
- Scheduling/Logistics of building space for new hires, terminations, and moves in CAFM database
- Answer and Direct calls to appropriate parties or take messages
- Greet, Escort, and Manage visitors and vendors
- Perform general office duties such as ordering office supplies, maintaining records, and performing basic bookkeeping work.
Volt Telecom
Procedures Coordinator/Pager HelpDesk/Administrative Assistant
March 2005-April 2009
- Prepare written text, coordinate layout and organization of materials according to prepared outlines and specifications.
- Interpret Networked Communications job functions for procedural manual
- Organize and Coordination of online document repository
- Answering and routing of incoming trouble calls
- Management of USA Mobility Account for over 2000+ pagers for client
- Assist end user with use of telephony equipment (telephones, pagers, video conference systems)
SunTrust Mortgage Inc
Administrative Assistant 4
October 1998-February 2005
- Assistant to the 3 Vice Presidents of the Default Loan Servicing Department and staff
- Requisition and Troubleshooting of supplies, software, and hardware for the departments
- Research and resolution of Mortgage Consumer Credit Disputes
- Trained/Managed Temporary staff
- Responsible for department submission and reconciliation of Account Payable
- Compilation and publication of monthly management reports
Achievements
- Produced an E-procedures manual for use on the intranet site, trained new staff on selected procedures
- Cost Savings acquired and more efficient Credit Management Software acquisition
Interim Facility Coordinator
December 2025 – April 2026
Temporary Assignment as Facility Coordinator for Cushman and Wakefield Global Operations
Role included:
Facility Coordinator
December 2020 – August 2025
The Facilities Coordinator will be responsible for performing a variety of administrative duties such as preparing reports and presentations in Microsoft PowerPoint, updating Excel spreadsheets and Word documents as required, tracking key performance indicators (KPIs), and keeping internal documents up-to-date.
Essential Functions:
- Manage overall compliance program and SOPs documentation for contract
- Prepare reports and presentations; track key performance indicators.
- As assigned, act as a resource providing direction and training in other operational areas.
- Maintain files according to records management specifications and store and retrieve files as required.
Achievements
2022-Present
- APC Advisory Council Member for the APC Conference
2022
- Certified Reliability Leader Certification expires 06/25
Reliability Centered Maintenance Administrative Professional
May 2017 – December 2020
- Prepare and Facilitate Meetings, including agenda preparation and note transcription, and distribution
- Assist the RCM Team as needed, including but not limited to serving as backup for the Compliance Rep and Scheduler positions.
- Document, Implement and Manage the Asset Labeling Program
- Design and Maintain Department SharePoint Site
- Create, Document, and Maintain SOPs
Achievements
- 2020/2021- APC Advisory Council Member for the APC Conference
- 2019- Certified Reliability Leader Certification expires 06/22
- 2018-ASAP Eureka Award Finalist
- 2017 – Jacobs Technology-Altria Contract Employee of the Year
Call Center Administrative Professional
October 2014- May 2017
- Utilize CMMS System to facilitate Work Orders
- Answer telephones, direct calls, take messages.
- Communicate with customers, vendors, and facility manager, including disseminating information, taking maintenance orders, or addressing complaints
- Compile, copy, sort, and file records of office activities, and business transactions
- Run reports as needed
CFRE Operations & Planning Coordinator
April 2009-October 2014
- Evacuation Coordinator for the Facility
- Assistant to Facility Manager
- Scheduling/Logistics of building space for new hires, terminations, and moves in CAFM database
- Answer and Direct calls to appropriate parties or take messages
- Greet, Escort, and Manage visitors and vendors
- Perform general office duties such as ordering office supplies, maintaining records, and performing basic bookkeeping work.
Procedures Coordinator/Pager HelpDesk/Administrative Assistant
March 2005-April 2009
- Prepare written text, coordinate layout and organization of materials according to prepared outlines and specifications.
- Interpret Networked Communications job functions for procedural manual
- Organize and Coordination of online document repository
- Answering and routing of incoming trouble calls
- Management of USA Mobility Account for over 2000+ pagers for client
- Assist end user with use of telephony equipment (telephones, pagers, video conference systems)
Administrative Assistant 4
October 1998-February 2005
- Assistant to the 3 Vice Presidents of the Default Loan Servicing Department and staff
- Requisition and Troubleshooting of supplies, software, and hardware for the departments
- Research and resolution of Mortgage Consumer Credit Disputes
- Trained/Managed Temporary staff
- Responsible for department submission and reconciliation of Account Payable
- Compilation and publication of monthly management reports
Achievements
- Produced an E-procedures manual for use on the intranet site, trained new staff on selected procedures
- Cost Savings acquired and more efficient Credit Management Software acquisition
the Innovantage Collaborative brands
TBD
New Hill Development Corporation
June 2022 – January 2024
Administrative tasks to support the Founder/CEO.
Tasks included:
- Attendance and transcription of meeting minutes
- Software setup and maintenance
- Onboarding new clients
- Inbox/Calendar support
- As needed support
Resilency and Optimism Changes Lives LLC (R.O.C.)
Sidnae Globale Research
CIBS Global
Growing Perspectives Career Counseling
Creative Praxis
MD Marketing
Mindful + Melanated
KEI Administration, LLC
June 2022 – January 2024
Administrative tasks to support the Founder/CEO.
Tasks included:
- Attendance and transcription of meeting minutes
- Software setup and maintenance
- Onboarding new clients
- Inbox/Calendar support
- As needed support
Certifications and Professional Memberships
