adminpro@nakiadwhittaker.com

My diverse professional experience has cultivated a wealth of expertise and a deep understanding of what truly drives success. Through many rewarding years, I’ve now embraced the journey of virtual entrepreneurship, transforming businesses with passion and innovative solutions.

Specialized Proficiencies

  • Project Management
  • Administrative  & Organizational Tasks
  • Research & Reporting
  • Calendar Management
  • Email Management
  • G Suite/MS Office Proficient

KISS Virtual Services

KISS Virtual Services, was founded in December 2017, from a blend of dedicated skills and a profound passion for administrative services.

June 2022 – January 2024

Administrative tasks to support the Founder/CEO.

Tasks included:

  • Attendance and transcription of meeting minutes
  • Software setup and maintenance
  • Onboarding new clients
  • Inbox/Calendar support
  • As needed support

Professional Experience

With 20+ years serving as an administrative professional, I’ve fostered a veritable tapestry of experiences, fueled by an unwavering commitment to serve, a keen eye for detail, and a deep-seated drive to help others grow – has equipped me with invaluable skills that make me a wealth of expertise.

Facility Coordinator

December 2020 – August 2025

The Facilities Coordinator will be responsible for performing a variety of administrative duties such as preparing reports and presentations in Microsoft PowerPoint, updating Excel spreadsheets and Word documents as required, tracking key performance indicators (KPIs), and keeping internal documents up-to-date.

Essential Functions:

  • Manage overall compliance program and SOPs documentation for contract
  • Prepare reports and presentations; track key performance indicators.
  • As assigned, act as a resource providing direction and training in other operational areas.
  • Maintain files according to records management specifications and store and retrieve files as required.

Achievements

2022-Present

  • APC Advisory Council Member for the APC Conference

2022

  • Certified Reliability Leader Certification expires 06/25

Reliability Centered Maintenance Administrative Professional
May 2017 - December 2020

  • Prepare and Facilitate Meetings, including agenda preparation and note transcription, and distribution
  • Assist the RCM Team as needed, including but not limited to serving as backup for the Compliance Rep and Scheduler positions.
  • Document, Implement and Manage the Asset Labeling Program 
  • Design and Maintain Department SharePoint Site 
  • Create, Document, and Maintain SOPs 

Achievements

  • 2020/2021- APC Advisory Council Member for the APC Conference
  • 2019- Certified Reliability Leader Certification expires 06/22
  • 2018-ASAP Eureka Award Finalist
  • 2017 – Jacobs Technology-Altria Contract Employee of the Year

Call Center Administrative Professional
October 2014- May 2017

  • Utilize CMMS System to facilitate Work Orders
  • Answer telephones, direct calls, take messages.
  • Communicate with customers, vendors, and facility manager, including disseminating information, taking maintenance orders, or addressing complaints
  • Compile, copy, sort, and file records of office activities, and business transactions
  • Run reports as needed

CFRE Operations & Planning Coordinator
April 2009-October 2014

  • Evacuation Coordinator for the Facility
  • Assistant to Facility Manager
  • Scheduling/Logistics of building space for new hires, terminations, and moves in CAFM database
  • Answer and Direct calls to appropriate parties or take messages
  • Greet, Escort, and Manage visitors and vendors
  • Perform general office duties such as ordering office supplies, maintaining records, and performing basic bookkeeping work.

Procedures Coordinator/Pager HelpDesk/Administrative Assistant
March 2005-April 2009

  • Prepare written text, coordinate layout and organization of materials according to prepared outlines and specifications.
  • Interpret Networked Communications job functions for procedural manual
  • Organize and Coordination of online document repository
  • Answering and routing of incoming trouble calls
  • Management of USA Mobility Account for over 2000+ pagers for client
  • Assist end user with use of telephony equipment (telephones, pagers, video conference systems)

Administrative Assistant 4
October 1998-February 2005

  • Assistant to the 3 Vice Presidents of the Default Loan Servicing Department and staff
  • Requisition and Troubleshooting of supplies, software, and hardware for the departments
  • Research and resolution of Mortgage Consumer Credit Disputes
  • Trained/Managed Temporary staff
  • Responsible for department submission and reconciliation of Account Payable
  • Compilation and publication of monthly management reports

Achievements

  • Produced an E-procedures manual for use on the intranet site, trained new staff on selected procedures
  • Cost Savings acquired and more efficient Credit Management Software acquisition

Soft Skills

Critical Thinking, Innovation, Project/Task Management, Team Engagement, Mentorship, Change Management, Meeting/Event Facilitation, Knowledge Sharing, Adaptability, Tech Savvy, Technical Writing, Cross Functional Collaboration

Hard Skills

Adobe Software Suite, Microsoft Office Suite, Google Workspace, Social Media Platforms, Maintenance Scheduling (CMMS), Document and Database Management, Emergency Preparedness

Certifications and Professional Memberships